+91 22 23737247  |  +91 22 23709864  | +91 22 23480031

Refund Policy


Refund Eligibility

Indian Sailors' Home Society understands that circumstances may change. We have a fair and transparent refund policy for all bookings.

  1. Online Booking Cancellations: If you have booked online and wish to cancel, you may do so through your booking history page. Refunds will be processed via the original payment method used for the booking.
  2. Early Check-out: If you are already checked in and wish to check out earlier than your booked date, you may do so at the reception. The refund for unused days will be processed via the original payment method.
  3. Manual Booking Refunds: For bookings made manually at the reception, refunds will be processed to your nominated bank account only. Please ensure you provide accurate bank account details at the time of booking.
  4. Bank Account Requirements: For refunds, it is advised to use local/domestic bank accounts. Refunds cannot be processed to NRI/NRE/NRO accounts.
  5. Refund Processing Time:
    • Online payment refunds: 5-7 business days
    • Bank transfer refunds: 7-10 business days
    • Refunds may take longer during holidays or bank closures
  6. Cancellation Charges:
    • Cancellation 48 hours before check-in: Full refund (minus processing fees, if any)
    • Cancellation 24-48 hours before check-in: 50% refund
    • Cancellation less than 24 hours before check-in: No refund
    • No-show: No refund
  7. Refund Method: Refunds will be processed using the same method as the original payment:
    • Credit/Debit Card: Refunded to the same card
    • UPI: Refunded to the same UPI ID
    • Net Banking: Refunded to the same bank account
    • Cash: Refunded via bank transfer to nominated account
  8. Refund Receipt: Upon cancellation, you will receive a refund receipt via email. Please keep this receipt for your records.
  9. Disputes: If you have any concerns about your refund, please contact us immediately:
    Phone: +91 22 23737247, +91 22 23709864, +91 22 23480031
    Email: info@ishsmumbai.in
  10. Special Circumstances: In case of emergencies or special circumstances, refund requests will be reviewed on a case-by-case basis. Please contact our support team for assistance.

How to Request a Refund

  1. Log in to your account
  2. Go to "Booking History"
  3. Select the booking you wish to cancel
  4. Click on "Cancel Booking" (if within cancellation period)
  5. Follow the prompts to complete the cancellation
  6. You will receive a confirmation email with refund details

Note: For bookings made at the reception, please visit the reception desk or contact us directly to process your refund request.